Frequently Asked Questions

Our candles are made using natural soy wax and carefully selected fragrance oils. Each candle is hand-poured in Australia in small batches.

Yes. Our candles are hand-poured in Australia in small batches, allowing us to give attention to quality and detail throughout the making process.

For the first burn, allow the wax to melt close to the edges of the vessel. Before each subsequent burn, trim the wick and keep the candle free from excess wick trimmings and debris.

The best way to minimise tunnelling is to allow the wax to melt evenly across the surface during the first burn. Avoid extinguishing the candle too quickly during its first use.

Allow the candle to cool completely, then trim the wick before lighting it again. Keeping the wick neatly trimmed helps provide a cleaner and more controlled burn.

Store your candle in a cool, dry place away from direct sunlight and excessive heat. Keep the lid on when the candle is not being used.

Place the reeds into the fragrance bottle and allow them to absorb the fragrance. The fragrance will gradually travel up the reeds and disperse into the surrounding room.

Turning the reeds can help refresh the fragrance. We recommend doing this carefully and only when needed, as turning the reeds more frequently can increase fragrance consumption.

The number of reeds can be adjusted depending on the size of the room and your preferred fragrance strength. Start with the recommended number and adjust to suit your space.

Adding or turning reeds can increase fragrance diffusion. Keep your diffuser in an area with some natural airflow, while avoiding excessive heat or direct sunlight.

Reed diffusers work well in living areas, bedrooms, entryways and other spaces where you want a continuous fragrance. Keep the bottle on a stable surface and away from children, pets and anything that could be damaged by spilled fragrance.

Please check the individual product listing or contact us to confirm whether a refill is available for your particular diffuser.

Shake gently before use and spray into the air to refresh your space. Start with a small amount and add more if desired.

Fragrance longevity depends on the amount used, room size, ventilation and other environmental conditions.

Start with a few sprays and adjust according to the size of the room and your preferred fragrance strength.

Unless the individual product instructions specifically state that it is suitable for fabrics, we recommend using room spray as an air freshener rather than spraying directly onto fabrics or surfaces.

Keep the bottle securely closed and store it in a cool, dry place away from direct sunlight and heat.

Our lip balms are made using carefully selected ingredients. Please refer to the individual product listing for the current ingredient information.

Our products are made with care in Australia. Please check the individual product listing for product-specific details.

Lip balm can be applied as needed throughout the day. Apply a small amount to the lips whenever they feel dry or need extra moisture.

Keep your lip balm in a cool, dry place away from direct sunlight and excessive heat.

Natural lip balm ingredients can soften in warmer temperatures and become firmer in cooler conditions. This can affect the texture without necessarily affecting the product itself.