Delivery & Returns

Returns

We handle each order with the highest level of care when wrapping it for shipping.

If your item arrives damaged, please email us at info@elanacollection.com.au within 7 days of receiving your order. Please include your order details, a description of the damage and clear photos of the damaged product and its packaging.

The product and its packaging must be returned in unused condition. Items returned in used condition will not be considered faulty or damaged, and additional shipping charges may apply.

If the product is returned unused and is confirmed to be faulty or damaged, we will happily provide a replacement or exchange.

Refunds

Unfortunately, we do not offer refunds for change of mind.

If your item arrives defective or damaged, please contact our customer service team at info@elanacollection.com.au within 7 days of receiving your order.

Please provide your order details and photos of the damaged product or products so that we can assess the issue and assist you with a return, replacement or exchange.

Returned items must be unused.

How to Request a Return

To request a return or exchange for a damaged or defective item, please email us within 7 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging where relevant

We will review your request and provide instructions for returning the item where required.